Alfasys Mascotas
This policy explains what personal data the Alfasys Mascotas mobile app
(package com.alfasys.mascotas) collects, how we use it, who we share it with, and how you can
exercise your rights. By creating an account and using the app you agree to what is described here.
1. Data controller
2. Data we collect
| Data | When | Purpose |
|---|---|---|
| First and last name, email, phone number and password | When you sign up or edit your profile | Create and authenticate your account, contact you about orders and appointments, recover your password. |
| Delivery addresses (province, canton, district, exact directions) | When you save an address | Deliver your orders and assign them to a delivery route. |
| Precise location (latitude and longitude) | Only when you tap “use my location” or pick a point on the map while saving an address | Pinpoint the delivery address. We do not track your location in the background. |
| Photos: payment receipts and custom pet-tag designs | When you take or select them and submit them | Verify bank-transfer payments and manufacture the custom product. |
| Order history, service appointments (e.g. grooming), and ratings or comments | While using the app | Provide the service, show your history, and improve our support. |
We do not collect payment card data inside the app, we do not collect advertising identifiers, and we do not show third-party ads.
3. Device permissions
- Internet: to communicate with our servers.
- Camera: to photograph a payment receipt or a design. Optional; you can also choose an image from your gallery.
- Location (precise and approximate): to capture your position when saving an address. You may deny it and type the address manually.
4. Who we share data with
We do not sell your personal data. We share it only with providers needed to operate the service:
- Microsoft Azure (Mexico Central region): hosting of the application, database and files.
- Google Maps Platform: to display maps and select the delivery location.
- Alfasys couriers: receive the name, phone number and delivery address of the order assigned to them.
- Authorities, when required by law or court order.
When you open external links (WhatsApp, Waze, Google Maps, social networks) you leave the app and those services’ own policies apply.
5. Security
All communication between the app and our servers is encrypted (HTTPS). Access to each account’s data requires authentication. No system is 100% infallible; if we detect a breach affecting you, we will notify you.
6. Retention
We keep your data while your account is active. If you delete it (see section 7) we erase your personal data and associated files. We may retain, for the period required by law, only the minimum billing and order information needed for tax and accounting obligations, without unnecessary contact details.
7. Your rights and account deletion
You may access, correct, delete or object to the processing of your data. You can update your name, email and phone from My account → Edit profile and remove addresses from My addresses.
If you believe your request was not handled properly, you may contact the Costa Rican data protection authority (PRODHAB). [Confirm the applicable regulation for your business with your legal advisor.]
8. Children
The app is not directed to anyone under 18. If we find that an account belongs to a minor without guardian authorization, we will delete it.
9. Changes to this policy
We may update this policy; the current version will be published at this same address with its update date. For material changes we will notify you in the app.
10. Contact
Write to us at [PRIVACY EMAIL].